Contact Us

GAMEPLAY QUESTIONS

For any gameplay-related questions, please visit the official Stairway Games Discord or Steam page.

SHIPPING & REPLACEMENT QUESTIONS

If you’re missing any parts or received damaged components, we’re happy to help! Please fill out the form below to request a replacement.

RETURN POLICY

All sales are final. While we do not accept returns or offer refunds, we’re committed to making things right if anything arrives damaged or incomplete.

OTHER QUESTIONS

Still need help? Feel free to reach out using the contact form below. Please note that response times may vary, but we’ll get back to you as soon as we can. Thanks for your patience!

PT. Barong Gajah Serasi
Waterpark Square Citraland blok CC-07, Denpasar Utara, Bali 80116, Indonesia